Shipping policy

Update: April 25th, 2022

Due to the outbreak of COVID-19, our logistics have been affected and all orders are expected to be delayed by 1-2 working days.

Sorry for the inconvenience.

COVID-19 Note: As the COVID-19 restrictions affect our delivery services, please note that the shipping time may be longer than indicated. Our fulfillment team will continue to ship product orders daily as we take extra precautions to ensure their safety. We thank you for your patience and understanding.

No matter where our customers are, our goal is to provide the best transport and shipping options. We serve hundreds of international customers daily, and strive to provide you with quality service.

1. How long can I receive my order?

Processing time: 1-2 business days

Standard delivery time:

Germany, France, United States, United Kingdom, Spain, Italy, Japan: 6-10 business days

2. Shipping fee: $6.99, Free shipping over $50.

3. Currently supported shipping countries

Germany, France, United States, United Kingdom, Spain, Italy, Japan.

4. Do I need to pay customs or import charges for my order?

The Proalpha online store covers all customs, duties and taxes for all customers. No additional fees will be surcharged after order placement.

Price displayed at checkout is final.

5. Where are the products coming from?

The shipping locations of Proalpha online store are currently from global amazon warehouse.

Note:If change your mind, contact us within 3 days after order was placed.Any further questions, please contact our customer services at service@alpha-health.net

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